How we solve your problem
Whether you're struggling with debt, benefits, or an unexpected crisis, we take the time to listen and understand your unique situation. Our face-to-face service ensures you receive the care and guidance that a phone call or online form simply can’t provide.
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Milestone 1: Reaching Out
A conversation that matters
It all starts with a simple conversation. Whether you’ve been referred or reached out yourself, we’ll arrange a face-to-face appointment — no call centres, no automated responses, just real people ready to listen.
We take the time to understand your situation, the challenges you’re facing, and the support that would truly help. No rush, no judgement — just an open, honest conversation.
If it’s weighing on you, it’s worth talking about. -
Milestone 2: Finding the Right Path
A plan built around you
Once we understand your situation, we work with you to explore options and create a plan that makes sense. Whether it’s financial difficulties, housing issues, or navigating complex systems, we help break it down into manageable steps. Our goal isn’t just to offer advice but to give you a clear way forward — one that fits your needs and feels achievable.
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Milestone 3: Walking the Path Together
Support every step of the way
Having a plan is just the beginning — we’re here to help you follow through. From filling out forms to making difficult phone calls, we work alongside you, step by step. We don’t just point you to services; we make sure you get the help you need. No matter how overwhelming things might feel, you won’t have to face them alone.
Success story:
Read Jeremy’s story, the challenges he faced, and how we assisted him.
Ongoing support and guidance
We set you on the pathway, but we also walk it with you. Whether it takes weeks or months, we’re here for as long as you want to work with us.
No judgment, no rush—just real people ready to help you move forward.
How we solve your problem
From the moment you arrive, you’ll be welcomed with understanding. Our team has extensive experience helping people with both single-issue and complex difficulties.
- We provide clear, practical guidance tailored to your situation.
- We offer hands-on support to help you take the next steps with confidence.
You’re not alone — we’re here to help.
Years of Experience
Four years as a charity, but the staff and trustees have decades of experience in education (including special needs), pastoral care, safeguarding, finance and working with low income households.
Hundreds of Lives Impacted!
Over the years, we’ve supported hundreds of individuals and families through financial struggles, housing difficulties, and life’s unexpected challenges—helping them find stability and hope. Improving things for an individual, improves things for a household.
Action Starts Here
From forms to phone calls, let’s take the first steps together — so you’re never facing it alone.
No Cost, No Barriers
Our support is completely free. No fees, no catch — just help when you need it most.
Get support todayHow we solve your problem
Contact us, and our team will find the best solutions for your situation.
Send us a message
You’re welcome to reach out through the form below or contact us directly by email: connect@thecompass.uk
Book an Appointment
Start your journey – book an appointment. Kindly take our working hours into account.
Tuesday to Thursday — 9:00 to 17:00